Why Home Improvement Retailers Are Saying ‘No’ to Easy Returns
Shopping for tools, paint, or furniture used to come with a comforting thought: “If it doesn’t work out, I can always return it.” But lately, many home improvement retailers are changing that tune. Across the U.S., there’s been a noticeable shift — stricter return policy changes home improvement retailers are rolling out quietly.
It’s not your imagination. Retailers are tightening up, and here’s why.
What’s Behind the New Return Policy Changes
Retailers like Home Depot, Lowe’s, and Ace Hardware have long prided themselves on flexible returns. But times are changing fast.
The reason? Fraud and financial loss. Many companies are reporting millions lost annually from false returns, damaged goods, and serial returners. Some shoppers were buying expensive power tools, using them once, and...